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DenizBank Case Study

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DenizBank Gains Total Contract Visibility B U S I N E S S C H A L L E N G E Due to a manual, paper-based contracting process, DenizBank struggled to achieve comprehensive visibility into the contracts to which it was a party. Thousands of different types of commercial agreements were stored on paper, and often lacked important metadata. As a result of this lack of transparency, essential contract management follow-up processes were inconsistent. Contract management effectiveness varied from department to department, as there was no standard, company-wide process. DenizBank sought a contract lifecycle management solution that would allow the company to digitize all agreements for full transparency, standardize contract administration, facilitate consistent follow-up, and work across the entire enterprise. DenizBank also sought a solution from a company with experience operating in Turkey and the surrounding region. O B J E C T I V E Improve contract transparency and follow-up processes across the enterprise. H I G H L I G H T S • Complete digitization of thousands of contract types across the enterprise • All contracts are indexed and searchable • Total visibility into contract terms and status • Consistent, repeatable contract workflows now in place Multinational bank attains comprehensive insight into contract terms, status, and administration processes with ICM. One of Turkey's largest privately-owned banks, with more than 700 branches and nearly 15,000 employees across six countries.

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