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MassTech Case study

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MassTech Enhances Compliance and Oversight While Increasing Contract Visibility and User Adoption B U S I N E S S C H A L L E N G E MassTech is a public agency that handles multi-million-dollar projects for the Commonwealth of Massachusetts. The organization struggled for years with a cumbersome, customized contract management system that was further constrained by a manual paper process. Users across the organization wanted more visibility and standardization in the contracting process: It was hard to know where contracts were in the workflow. In addition, outdated language and templates were used inadvertently. As a result, adoption of the system was low, slowdowns were common and staff efficiency was directly impacted. MassTech wanted to replace a cumbersome, semimanual legacy system with a more flexible, automated and transparent contract management solution. The Icertis Contract Management platform greatly improved contract visibility. The platform's ease of use led to full adoption by the agency's staff and a more efficient management system—from procurement through contracting, invoicing and compliance. The agency's users are seeing efficiency improvements, as they can now easily track where agreements are in the workflow process, easily find key related documents and, in doing so, save employee time and public dollars. O B J E C T I V E Replace a homegrown legacy solution with a more automated, easy-to-use contracting system that would streamline workflows, create more efficient approval processes, increase visibility for project managers and improve adoption by agency staff. H I G H L I G H T S • Improved adoption • Better visibility into workflow, helping to identify bottlenecks • Ensured contract compliance • Allowed staff to manage more types of agreements, unifying approvals in one system • Enabled a more efficient end-to-end process The Massachusetts Technology Collaborative (MassTech) is an economic development agency devoted to growing the technology sector across Massachusetts by promoting startups and entrepreneurship, supporting key R&D initiatives and encouraging collaborative projects between government, academia and industry.

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