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Genpact case study

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Genpact Overhauls Contract Management to Increase Profitability Multinational IT services company with $2B in revenue specializing in designing, transforming and running business processes operations. B U S I N E S S C H A L L E N G E Because Genpact is a BPO organization, most of its MSAs and SOWs are on customer paper—long-term agreements with very detailed terms and KPIs. But Genpact's process for capturing, tracking and identifying potential problems with these commitments was manual. The manual process also resulted in a lack of visibility and long cycle times, slowing speed to market and delaying revenue recognition. O B J E C T I V E Increase profitability by improving the way contract commitments are captured, tracked and monitored. H I G H L I G H T S • 17,000 contracts created in 1.5 years • Contract cycle cut by more than 50% • Automatic risk assessment throughout contract lifecycle with trigger alerts on potential high-risk incidents • High user adoption led to much better governance and compliance on 100% of contracts Genpact provides business process outsourcing (BPO) services to Fortune 500 companies. These services are governed by long-term contracts with stringent service commitments. The Icertis platform helped Genpact more effectively monitor and manage all service commitments and improve contract compliance.

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