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Daimler case study

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Daimler Spearheads Digital Transformation with Icertis The Icertis Contract Management (ICM) platform reduces contract cycle time by 83%, drives new vision of procurement for auto manufacturer. Daimler is one of the world's biggest producers of premium cars and the world's biggest manufacturer of commercial vehicles. B U S I N E S S C H A L L E N G E Daimler, a leading automobile manufacturer behind such iconic brands as Mercedes-Benz and the world's biggest manufacturer of commercial vehicles, needed to overhaul its procurement system to handle its tremendous growth. Business expansion meant higher budgeting volumes, hundreds of thousands of suppliers, and thousands of sourcing personnel responsible for buying goods in the organization. Its 25-year-old procurement system was not up for the task of managing the global complexity of the business. Onboarding new suppliers required them to go through multiple systems—including non-integrated processes for issuing RFPs, selecting suppliers, and tracking suppliers' performance and contract terms. This all created delays and distractions that took workers away from more important tasks. It was also difficult for the company to track risks and obligations in its supplier contracts. "This made us slow and inefficient," says Ulrich Ochmann, Product Owner Contracting, New Procurement System. "And it was hard for us to identify all the risks and obligations out of our contracts." O B J E C T I V E Replace a legacy contract management system with one that would lead a digital transformation of sourcing. H I G H L I G H T S • Streamlined relationship with 500,000 suppliers • Easy-to-use system accessed by 6,000 buyers • Contract cycle-time reduced from six weeks to one • System deployed in just five months

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