REPORT: 2025 Annual ProcureCon Chief Procurement Officer (CPO) Report

Artificial Intelligence

Open Platform, Expansive Opportunity: The Icertis Commitment to AI Innovation  

Harness the power of an open, adaptable platform that integrates best-in-class AI models to solve complex business challenges.

January 29, 2025 By Sudarshan Chitre, Senior Vice President, Artificial Intelligence

The AI landscape is evolving faster than any technology in human history. While the rapid emergence of models like DeepSeek R1, OpenAI o3, and Sonnet 3.5 underscores the swift pace of innovation, true AI visionaries remain ahead of the curve and focused on AI’s potential to solve complex business challenges. 

Icertis recognized early on that addressing real-world problems with AI would require a multi-model approach where large, small, task and domain-specific models all converge to automate enterprise processes. We designed our contract intelligence platform from its inception to enable this ecosystem for our customers, establishing a foundation that is adaptable, open, and capable of integrating with the latest AI advancements.  

This strategy is core to our mission of empowering customers to realize the full potential of every business relationship. Each business relationship is captured in a contract, and building an open platform from the ground up has uniquely positioned Icertis to connect contracts to the business transactions they power by integrating with core systems across the enterprise. Our foresight into the evolution of AI enables customers to embrace best-in-class models – on top of Icertis technology – to drive real outcomes by maximizing the value in contracts.   

Agnostic Approach Backed by Strategic Partnerships  

Our philosophy centers on ensuring customers can choose a combination of AI models paired with the Icertis platform to leverage contracts as strategic assets in driving margins and reducing risk. We continue to forge new partnerships to support customer choice and extend the impact of contract intelligence for critical business functions.  

For example, our collaboration with Harvey integrates their legal-specific models with the Icertis platform, equipping users with deeper AI-driven insights and streamlined workflows. We combine Icertis and Harvey AI to deliver new capabilities that solve complex contracting challenges; like advanced playbook review features that accelerate cycle times and bolster compliance by automating contract reviews at scale. 

Looking ahead, it’s clear that AI agents will play a pivotal role in the technology ecosystem to address new and increasingly formidable business obstacles as global commerce evolves. Icertis customers are poised to leverage emerging AI technologies from our strategic partners, while also capitalizing on new innovations from Icertis that signal the future of agents as coworkers in the enterprise.   

Amplifying Customer Value  

By positioning our platform as the foundation on which customers can build, we enable them to harness AI’s full potential as the model landscape continues to expand. This extends the value of contract intelligence while also allowing enterprises to gain strategic advantage by:  

  1. Balancing the economics of AI – Businesses can integrate and experiment with AI models to determine the most cost-effective and impactful approach. Companies can also fine-tune or swap models as their requirements evolve without significant disruptions or added expenses with Icertis.  
  2. Speeding transformation – Customers can immediately capitalize on new AI innovations without delay, enabling their business to further advance goals, optimize operations, and deliver better experiences to stakeholders.  
  3. Building transparency and trust - Enterprises can vet and select AI models that meet their ethical and legal requirements, such as those aligned with Responsible and Ethical AI standards. When customers identify complementary models that further the potential of their business relationships, Icertis is ready to embrace them and accelerate the customer’s journey to contract intelligence.    

The only limit to AI’s potential is human imagination. When it comes to AI in the enterprise, Icertis is committed to acting as a catalyst for change. With AI spending projected to reach an astounding $337 billion in 2025, Icertis will continue to deliver the visionary innovation, enterprise-grade security, and deep integrations our customers have come to rely on as we partner together to unlock revenue and recapture value in every contract. 

Icertis Contract Intelligence

Standardize, streamline, and automate every contract – everywhere

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Power strategic decision-making with AI applications that structure contract data to provide deeper analysis, actionable insights and automation at scale.

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Icertis Copilots

Accelerate your business with generative AI. Safely.

Icertis Copilots deliver a step-change in contract efficiency and insights by responsibly harnessing the transformational power of generative AI to turn commercial agreements into interactive assets to drive your business forward. ​

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