Monumental Year for Icertis Demonstrates the Mass Appeal of AI-First Contract Intelligence

2025 is shaping up to be another record setting year for Icertis, with new and existing customers alike doubling down on their vision for enterprise contract intelligence.

The diversity of customers joining the Icertis family is remarkable, spanning industries, geographies, and contracting use cases.

Our roster of Global 500 brands continues to grow. We’ve added as customers Booz Allen Hamilton, McDonald’s, and BMW. We’ve also added two of the “Big 4” U.S. banks and one of the U.S. government’s largest purchasing organizations.

I’m equally excited and impressed by our expanding roster of customers outside the Global 500 as more businesses race to capture contract-driven growth and secure their place among the world’s biggest brands. A small sample includes:

• World Vision, a global non-profit.
• SITA, the leading IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments.
• GMR Enterprises, a multinational provider of transportation infrastructure.
• KION, a leading provider of forklift trucks and warehouse equipment as well as supply chain solutions.
• Transport for NSW, the transit system supporting New South Wales in Australia.
• SIG, a supplier of specialist insulation and sustainable building products and solutions.
• Time, a leading internet service provider in Southwest Asia.

Why AI-First Contract Intelligence Is Accelerating

This list is telling: Whether you manage bus lines in Sydney, or you’re the company that makes the buses, every organization needs AI-first contract insights, operations, and performance; every company needs contract intelligence.

Why? A few common themes are clear:

1. Contracts are rich stores of data, and AI is key to leveraging it: The ability of AI to parse and analyze thousands of contracts is a critical value driver for our customers. Our Vera Analytics capabilities can surface information tied to tariffs, inflation, and other macro challenges using context from our contract data lake that ensures results are accurate and actionable. Customers are quick to see what these capabilities can mean for their business and are eager to get started.
   
   
2. Contracting is a team sport: World Commerce & Contracting reports that 30% of a company’s workforce is involved in the contracting process, yet CLM software has often been considered ‘legal tech.’ We take a larger view, seeing it as a unique fusion of legal, procurement, and enterprise technology. Finance departments in particular have become more involved in CLM projects as they turn to contract analytics to getter a better picture of commercial commitments and entitlements.
   
   While we continue to deliver exceptional capabilities to legal users, bolstered by our recent acquisition of Dioptra, our platform reflects the enterprise-wide nature of contract management, as customers recognize that spot solutions built for the needs of a single department won’t scale to support the entire contracting lifecycle.
   
   
3. CLM isn’t a standalone process: Contracts directly influence how companies interact with suppliers and customers. Our customers value how Icertis connects into other enterprise systems like SAP to streamline sourcing and sales. Icertis is a Solution Extension of SAP Ariba, and our implementations have an average of 11 integrations, a testament to our platform’s ability to connect processes across an enterprise.

No two companies have exactly the same contracting needs. But contracts, and the value they can deliver when managed and analyzed correctly, is universal. We’re honored that more companies than ever are turning to Icertis to help them realize that value – and we look forward to delivering even more value in the year to come.

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