How Icertis Customers Are Becoming ‘Agents of Impact’ with Contract Intelligence

We just hosted our biggest Icertis Connect yet, with more than 400 customers, partners, and Icertians coming together in Boston to help shape the future of AI-native contract intelligence. Over the course of a few energizing days, the event became more than a gathering—it was a clear signal of where enterprise contracting is headed next. From product innovation to customer conversations to peer-to-peer learning, Connect underscored that contract intelligence is moving from vision to reality at enterprise scale.

We unveiled a reimagined contracting experience powered by Vera, including advances across Engage, Operate, and Analyze—designed to help organizations draft faster, execute with greater precision, and surface insights that drive measurable business outcomes. Customer feedback was immediate and overwhelmingly positive. Like us, they see enterprise AI for contracting is no longer about isolated use cases. It is about building a system that understands contract context and helps businesses turn agreements into action.

We also used the opportunity to introduce our new Icertis brand, built for this next chapter. The refreshed brand reflects the warmth and energy we bring to every customer interaction, combined with hand-crafted elements that celebrate the humans at the heart of every agreement.

The theme of the event itself was Agents of Impact—a reminder that while AI is transforming contracting, it is the people in the room who drive meaningful change inside their organizations every day. It is a fitting expression of an AI-native, human-first company—one that recognizes contracts are not just documents, but the foundation of relationships, trust, and business outcomes.

We were honored to host best-selling author and renowned futurist Heather McGowan as our keynote speaker, who brought home the human element of the AI revolution. Heather unpacked for us how community unlocks our potential and how we can position technology as a catalyst for human flourishing—not a replacement for human agency. What a perfect summary of what our Boston gathering was all about!

As I reflect on these energizing few days in Boston, three themes stand out most:

1. AI has graduated from the pilot phase. Our customers represent a significant share of the Fortune 500, and when they talk about AI, they are not talking about one-off proofs of concept. They are focused on scale, repeatability, and governance. What came through clearly at Connect is that leading enterprises are moving beyond experimentation and finding real value in AI-native contracting processes that can be operationalized across teams and workflows. The conversation has shifted from “Can this work?” to “How do we make this work everywhere it matters?”
2. Partners are critical to making transformation real. Our partners had a strong presence in Boston, and their perspective was essential. Partners joined Icertis and successful customers on stage throughout the event to share what worked, what didn’t and how those learnings are propelling innovation forward. These sessions reinforced an important point: technology alone does not deliver transformation. It takes the right expertise, the right operating model, and the ability to connect contracting to the broader systems that run the business. Again, it takes HUMAN intelligence, first and foremost. That ecosystem mindset is becoming even more important as enterprises adopt AI at scale.
3. Community remains at the center of Connect. It is all in the name. Connect is not just about customers connecting with Icertis—it is also about customers connecting with one another. We had a number of customer-led sessions that currated true peer-to-peer conversations and learnings. That exchange of ideas is part of what makes this community special. It is a place where customers can see what is possible, learn from one another, and help shape the future of contract intelligence together.

What we saw in Boston was not just momentum for Icertis—it was momentum for a new era of enterprise contracting. As organizations look for ways to move faster, reduce risk, and unlock more value from the agreements that run their business, AI-native contract intelligence is becoming a strategic priority.

Icertis Connect 2026 made that unmistakably clear, and I’m leaving Boston energized by what our customers, partners, and teams are building together next.

Curious what customers thought of the event? Hear from a few of them here: