As Vice President of Legal Product Management at Icertis, Laurie Ehrlich is in constant communication with legal teams using Icertis, and in particular Vera Engage.

In this installment of The Intelligence Brief, our video series exploring how AI is impacting enterprise contracting, Laurie shares what she's hearing directly from customers about Vera Engage and how those conversations are helping shape the future of the platform.

“We are getting incredibly positive response from our customers on Vera Engage,” Laurie shares.

Customers are surprised by how quickly they can begin realizing value. Unlike traditional enterprise software deployments, Vera Engage is designed to help users start working with AI immediately.

As Laurie puts it: "Download the add-in, and day one, you could have it help you review a contract, even if you have no playbooks, no precedents or anything.”

That simplicity is resonating with legal professionals who are eager to put AI to work without adding another lengthy implementation project to their workload.

Laurie often describes Vera Engage as having a highly experienced lawyer available whenever you need help. Like a good lawyer, Vera Engage learns your business context as it works alongside your team. Customers tell us that this approach is helping them review contracts faster, find answers more easily, and reclaim time that would otherwise be spent on manual analysis.

“We had one partner who did an implementation with us, and when I say implementation, I mean they sat on the phone during our check-ins,” she relates. “And they're like, ‘We love this product. It made us look so good, and we didn't have to do anything.'"

Those reactions reinforce what we've believed from the beginning: AI delivers its greatest value when it fits naturally into the way people already work.

Toward autonomous contracting

What's particularly exciting is how customers are already pushing our thinking beyond contract review. As they explore the technology, they're helping us envision new ways contract intelligence can drive business outcomes across the enterprise. Today, Vera Engage serves as a powerful legal assistant. In the future, it can help organizations identify obligations, coordinate responses to business events, and automatically route critical contract information to the teams that need it most.

Those conversations continue to influence our roadmap. Every customer interaction provides insight into how AI can eliminate friction, accelerate decision-making, and help organizations unlock more value from the information already contained within their contracts. From legal and procurement to sales, finance, and operations, we're hearing a common message: businesses want contract intelligence that doesn't just help them understand agreements, but helps them act on them.

For Laurie and the Icertis team, that feedback is both validating and energizing. Vera Engage represents an important step toward a future where contracts become active participants in how businesses operate. And as customers continue to share their experiences, they aren't just adopting the product, they're helping build what comes next.