AI, Integrations, and Industry Expertise: How We’re Delivering Enterprise Value for our Fast-Growing Customer Base

This fall, hundreds of Icertis customers gathered in New York and London for our annual Icertis Connect user conferences—where champions of our platform come together to share experiences, celebrate successes, and get a first look at what’s next.

While our product leaders can always be counted on to showcase exciting new capabilities at Connect, stories from customers themselves are always the highlight.

As the customer put it, “Simplification matters,” and only Icertis delivers it at the scale they need.

Customers from across industries—including an iconic global restaurant chain, a leading American insurance company, and the largest chemical manufacturer in the world—took the stage to share with their peers how Icertis plays a central role in their enterprise strategies.

In one case, a customer is retiring 19 source-to-contract applications thanks to Icertis’ ability to streamline indirect contracting processes and integrate with SAP Ariba. As the customer put it, “Simplification matters,” and only Icertis delivers it at the scale they need.

We’re focused on enterprise business challenges

We love customer stories like these because they distill how Icertis has always approached the contract lifecycle management (CLM) space: In a category often focused on—and measured by—narrow process improvements, we’ve prioritized solutions that address higher-order business challenges.

This means solutions that scale across the largest enterprises and connect contract data directly into operational systems. Our customers have, on average, 11 integrations per deployment as they leverage Icertis’ unique ability to connect contract data to the systems and processes that contracts power. These implementations also typically span multiple business units and geographies.

We are constantly upleveling the Icertis customer experience

With this track record of large deployments, we are continually honing the art of accelerated value delivery. We have reduced our implementation timelines by 70% year-over-year through new preconfigured solutions with embedded setup, and enhanced partner enablement with the best global systems integrators in the world.

We have reduced our implementation timelines by 70% year-over-year

Our customers have noticed: In the most recent Gartner Voice of the Customer report, we are named a “Customers’ Choice” with 93% of customers recommending our platform. What makes this even more impressive is that nearly 40% of our reviews are from companies with more than $10 billion in annual revenue. No other company counts such a large share of promoters in the highest revenue bands.

Similarly, In this year’s Forrester Wave™: Contract Lifecycle Management, Q1 2025, Icertis was the only Leader to receive a “halo” for exceptional customer feedback.

As a direct result of these positive experiences, we continue to see interest from existing customers in expanding their Icertis deployments to other divisions, departments, and geographies and realize visions of a unified contract intelligence experience that only Icertis can deliver.

Our commercial momentum puts us on strong footing to continue delivering value

In addition to rapid customer expansion, recent wins underscore Icertis’ unmatched ability to address the needs of the Global 1000. In the last four quarters alone, we have added as customers one of the biggest food brands in the world, a global restaurant chain, two leading U.S. government contractors, a global automaker, two of the “Big 4” U.S. banks, and one of the U.S. government’s largest purchasing organizations. And that’s just scratching the surface.

Our market momentum has put us on solid financial footing. The financial stability of software vendors should always be a focus for companies considering a solution. We are by far the biggest pure-play CLM company in the market, with annual ARR growth that is larger than many of our competitors’ total revenue.

We are doubling down on how we deliver exceptional value to customers

With so much market success, we continue to invest in advancing product capabilities to amplify value. Recent product advances have further cemented our leadership position in the CLM market and set our customers up for success in 2026.

We are now a Solution Extension to SAP Ariba

This year, Icertis became an official Solution Extension to SAP Ariba, the only CLM solution with this prestigious designation. As a SolEx partner, the Icertis platform is now available as a fully-integrated, turn-key CLM for SAP’s Next Generation Ariba platform. SAP chose Icertis as a Solution Extension only after extensive testing of our capabilities and integrations, validating the value we deliver to their customer base.

We have long delivered value to SAP Ariba customers by embedding advanced contract intelligence into their source-to-pay process, and in 2026 will see more customers than ever benefit from our 360-degree relationship with SAP.

We are powering trusted insights with Vera, our smarter AI for contracts

Drawing off one of the largest contract data lakes in the world and advanced AI engineering, Vera AI delivers contract insights and automation with unmatched accuracy thanks to its deep contextual understanding of the business relationships captured in contracts.

In this year’s Forrester Wave™, Icertis was the only Leader to receive a “halo” for exceptional customer feedback.

Vera powers our AI applications like Vera Analytics Advanced and agents like our new Composer Agent. These AI capabilities significantly accelerate business insights and contract operations, reflecting the needs of our customers to respond to increasingly turbulent economic and geopolitical climates.

Since unveiling our Vera AI platform in September, dozens of customers have kicked off proof-of-concept projects to experience how our AI can deliver faster commercial insights.

We are expanding our industry-specific product offerings

Icertis has long recognized that different industries have unique contracting needs and has accelerated value for our customers through expert solution consulting and configurations.

Now we’re going further with dedicated solutions for industries with the most challenging contracting ecosystems. This month, we released Icertis for Healthcare Providers, enabling health systems to get more value from their contracts with payers, suppliers, and human resources. Icertis for Healthcare Providers is just the latest Industry solution to join those we have for government contractors, federal agencies, financial institutions, and more.

Customer value is our North Star

We are proud of our consistent performance in analyst evaluations—from our Leader rankings in Forrester and Gartner's Voice of the Customer to our strong showing across the board in the most recent Gartner Critical Capabilities report.

However, true category leadership is defined by innovation and delivering value to customers, and that will always be our North Star.