Icertis, the global leader in AI-powered contract intelligence, is proud to be recognized as a Customers’ Choice vendor in the 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report.
Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).
According to the report, 93 percent of customers recommend the Icertis platform, and 83% of Icertis ratings five out of five stars, based on 84 ratings submitted as of January 2025.
Key customer feedback includes:
- “Icertis has been a valued partner for over ten years. They have truly transformed the contract lifecycle management space. The ICI platform has allowed our organization to truly manage our contracts from intake through negotiation and signature. Beyond that, we can easily manage renewals, understand our terms in bulk, and manage needed changes in mass,” said a manufacturing customer with more than $30 billion in annual revenue.
- "The Icertis team has been exceptional to work with, demonstrating great support and accommodation in helping us educate and support our organization’s business needs," said a health and biotech customer with more than $30 billion in annual revenue.
- “The Icertis platform is very robust, with advanced analytics and a commitment to customer success. Selecting a vendor started with reviewing the Gartner report and identifying vendors to explore. What stood out to my organization, in addition to the advanced analytics, was their experience working with healthcare clients,” said a healthcare and biotech customer with more than $1 billion in annual revenue.
The Gartner Peer Insights™ Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Icertis.