Icertis, the global leader in AI-native contract intelligence, is proud to be recognized as a Customers’ Choice vendor in the 2026 Gartner® Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report.
Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).
According to the report, 92 percent of customers recommend the Icertis platform, based on 67 ratings submitted as of February 2026.
Key customer feedback includes:
- “Icertis has helped improve visibility, consistency, and control over contracts, which has helped streamline legal and business processes while reducing operational risk through standardized workflows and access controls,” said an IT Services customer with more than $30 billion in annual revenue.
- “Icertis has delivered as promised. Its capabilities have positioned us to go the next level as a global enterprise regarding contract management. We have received top-notch service [from] the Icertis team. As one of my company’s lawyers, what I like most is its automation features that allow business teams to handle more contracts without escalation to legal,” said a manufacturing customer with more than $30 billion in annual revenue.
- “The addition of Icertis Copilot and related AI capabilities allow users to automatically generate clear executive summaries from complex agreements in the 100-150 page range into an easily consumable format for leadership stakeholders. As a result, reviewers can focus directly on the issues that matter most instead of wading through every clause. Taken together, these are meaningfully reducing our CLM cycle times,” said a telecommunications customer with up to $30 billion in annual revenue.
The Gartner® Peer Insights™ Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers.
Gartner Disclaimer
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Peer Insights is registered trademark of Gartner, Inc. and GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.