NEW REPORT: The State of CLM and AI-Powered Contract Intelligence


At Icertis, we believe contracts are the foundation of commercial relationships. Here, we present our contractual commitments to our customers for the services we provide. We offer our cloud-based services with assurances in the areas of support, availability, information security, and compliance. This, as well as the commitments found in our service terms themselves, provides a strong foundation our customers can rely on.

Icertis Product Contractual Commitments


Icertis Service Terms

The terms that govern your SaaS subscription and other services

View Terms


Customer Support Policy

The Icertis standard and premium technical support tiers

View Policy


Service Level Standards

Icertis’ commitment to the availability (uptime) of our SaaS services

View Standards


Information Security Framework

Overview of the security posture of the SaaS Services

View Framework


Icertis List of Standard Sub-Processors

The Icertis List of Standard Sub-Processors identifies sub-processors authorized to sub-process personal data to provide our SaaS services.

View Subprocessors List

Icertis Policies


GDPR Compliance

Provisions concerning the EU General Data Protection Regulation (GDPR)

View Provisions


UK Modern Slavery Statement

For the financial year ending 31 December 2023

View Statement


Icertis Solutions CSR Policy

Icertis Solutions Pvt Ltd’s corporate social responsibility policy and philosophy

View Policy


Icertis Internal Committee (IC) for India

Details of our ‘Internal Committee’ (IC) to address concerns about sexual harassment in India.

View Details