At Icertis, we believe contracts are the foundation of commercial relationships.

Here, we present our contractual commitments to our customers for the services we provide. We offer our cloud-based services with assurances in the areas of support, availability, information security, and compliance. This, as well as the commitments found in our service terms themselves, provides a strong foundation our customers can rely on.

Icertis Service Terms

The terms that govern your SaaS subscription and other services

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Customer Support Policy

The Icertis standard and premium technical support tiers

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Service Level Standards

Icertis’ commitment to availability (uptime) of our SaaS services

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Information Security Framework

Overview of the security posture of the SaaS Services

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GDPR Compliance

Provisions concerning the EU General Data Protection Regulation (GDPR)

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UK Modern Slavery Statement

For the financial year ending 31 December 2022

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Icertis Solutions CSR Policy

Icertis Solutions Pvt Ltd’s corporate social responsibility policy and philosophy

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Icertis List of Standard Sub-Processors

The Icertis List of Standard Sub-Processors identifies sub-processors authorized to sub-process personal data to provide our SaaS services.

View Subprocessors List

Icertis Supplier Code of Conduct

Corporate integrity, responsible product sourcing, and the safety and wellbeing of workers across the global supply chain are of paramount importance to Icertis.

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