At Icertis, we believe contracts are the foundation of commercial relationships.
Here, we present our contractual commitments to our customers for the services we provide. We offer our cloud-based services with assurances in the areas of support, availability, information security, and compliance. This, as well as the commitments found in our service terms themselves, provides a strong foundation our customers can rely on.
Icertis Service Terms
The terms that govern your SaaS subscription and other services
Customer Support Policy
The Icertis standard and premium technical support tiers
Service Level Standards
Icertis’ commitment to availability (uptime) of our SaaS services
Information Security Framework
Overview of the security posture of the SaaS Services
GDPR Compliance
Provisions concerning the EU General Data Protection Regulation (GDPR)
UK Modern Slavery Statement
For the financial year ending 31 December 2022
Icertis Solutions CSR Policy
Icertis Solutions Pvt Ltd’s corporate social responsibility policy and philosophy
Icertis List of Standard Sub-Processors
The Icertis List of Standard Sub-Processors identifies sub-processors authorized to sub-process personal data to provide our SaaS services.