At Icertis, we believe contracts are the foundation of commercial relationships.

Here, we present our contractual commitments to our customers for the services we provide. We offer our cloud-based services with assurances in the areas of support, availability, information security and compliance. This, as well as the commitments found in our service terms themselves, provides a strong foundation our customers can rely on.

Icertis Service Terms

The terms that govern your SaaS subscription and other services

View Terms

Information Security Framework

Overview of security posture of the SaaS Services

View Framework

Customer Support Policy

The Icertis standard and premium technical support tiers

View Policy

GDPR Compliance

Provisions concerning the EU General Data Protection Regulation (GDPR)

View Provisions

Service Level Standards

Icertis’ commitment regarding availability (uptime) of our SaaS services

View Standards