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Icertis Customer Profile: Vallen

Vallen Upgrades Their Outdated Contract Management System into a Platform for Business Velocity

Vallen Distribution is a leading provider of the indirect materials used in manufacturing operations for hundreds of brands across the globe.


A new contract management system to improve visibility and control over vendor agreements.


  • Enhanced reporting and analytics capabilities
  • Cycle time for standard contracts reduced from five days to just minutes
  • Improved cashflow by streamlining the approval process
  • Real-time visibility into the interdependent relationships between supplier contracts

Business Challenge

Vallen’s contract management system was holding the company back. The outdated system was based on manual processes, and completed contracts were stored on servers and desktops throughout the organization. The company lacked a formal contract approval process, meaning there were no safeguards in place to prevent individuals from making commitments that went against policy or company strategy. With poor visibility into supplier contracts, it was impossible to know when they were approaching a threshold that qualified the company for a rebate. In short, inefficiencies plagued every stage of the contract lifecycle. Vallen urgently needed to upgrade their system, and set an aggressive schedule to choose a new contract management software solution and get it up and running.


Once Vallen chose Icertis, the new solution was implemented in just 90 days. With the advanced analytics engine built into the platform, ICI adds value at every step, from contract initiation to negotiation, execution, implementation, compliance management, and renewal. A mobile app lets executives review and approve contracts from anywhere in the world. Vallen has full visibility into the contractual dependencies and risks between suppliers and customers. Users were trained on the new system through a combination of live meetings and webinars, leading to rapid adoption. Despite its powerful capabilities, the new contract management software & system is easy to use, and can be easily adapted.

Scott Moore, Vice President of Contracts for Vallen, says, “If we want to make a change, we do it ourselves. We don’t need our IT team to do it.”


The redesigned approval workflow takes full advantage of ICI’s capabilities. Standard contracts can usually be executed in a few minutes – a process that used to take days. Vallen’s old system made it nearly impossible to keep track of vendor rebates. Now, with clear visibility into the rebates offered by suppliers, they can take full advantage of the rebates and pass the savings on to the customer. Accelerating the cycle time has a measurable impact on the bottom line. Moore explains, “If you can cut just a week off the contract time, revenue from that deal comes into your business that much earlier. Multiply that figure by all of our customers, and the numbers are huge.” The ICI platform has become an indispensable asset in Vallen’s growing business.

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