Genpact implemented the Icertis Contract Intelligence platform to automate and manage its entire end-to-end customer contract lifecycle, from request to expiry.
All contractual commitments are now automatically identified and assigned to the correct business owners, and then tracked until fulfillment—with proactive alerts and escalations on potential delays or noncompliance.
Risk is automatically assessed throughout the contract life-cycle, with trigger alerts on potential high-risk incidents, such as potential non-fulfillment of a critical obligation that may result in a penalty. The executive team receives a consolidated and continuously updated risk assessment at both the contract and customer relationship level.
Stakeholders across the global organization can now access the same consistent and accurate data throughout the entire contract process, increasing visibility and improving analysis for business decisions.