Cognizant chose to build their new system on the Icertis Contract Intelligence (ICI) platform. With a centralized repository for sell-side contracts, executives at the company gained a 360-degree view of their contracts. The C-suite can now get reports on contract risk, outstanding contractual obligations and other indicators that help them protect their business. Many of the tasks involved in tracking and managing commitments are now automated.
In close collaboration with Icertis, Cognizant was able to structure the system to reduce administrative overhead for employees and improve service delivery while still leveraging the ICI platform to gather actionable data from the field.
Frank Marty, Global Head of Contract Lifecycle & Risk Management, puts it this way: “We wanted a system that empowered the individuals who interact with our customers to improve the delivery of our services. That was our guiding principle.”
By using the ICI platform to transform a paper-based system, the company can easily scale to meet the demands of their rapidly growing client base.