Common challenges.

Today’s professional services companies operate in a customer-focused environment in which firms must often assess customer-generated contracts for risks and obligations.

If left unaddressed, these challenges have the potential to lead to slower time-to-revenue, dissatisfied customers, and possible legal liability.

In working with some of the world’s largest professional services providers, Icertis has identified a number of common contracting challenges:

  • Lack of Customer Relationship Management (CRM) integration impedes intake of customer contracts on third-party paper and slows cycle times
  • Large volumes of third-party contracts require manual review to identify compliance
  • A wide distribution of Statement-of-Work (SOW) and Work Order (WO) operations that lack proper governance under Master Service Agreements (MSAs)
  • Supplier contracts are disconnected from customer contracts, raising the risk of missed deadlines/deliveries due to unforeseen dependencies, especially in situations where work is outsourced
  • Critical project obligations and commitments are difficult to track, and work may deviate from contract rate cards, billing milestones, etc.
  • Insufficient agreement-relationship management for complex contract hierarchies makes it difficult to flow-up and flow-down terms, obligations and financials across the hierarchy

The Icertis solution.

Icertis has implemented Contract Lifecycle Management (CLM) solutions for some of the world’s largest professional services providers, leveraging the ICI platform combined with our powerful suite of applications.

While the ICI solution is ultimately configured for each customer, our CLM for professional services capabilities include:

into third-party contracts with AI-enabled auto-extraction of data, clauses and obligations for better risk management

child agreement creation for improved governance

to drive better adoption by the field, sales ops, legal, and risk and compliance teams

enabling companies to identify, set up, assign, fulfill and track all commitments, including through integration with external systems that assign obligations to vendors

Ability to assign obligation compliance scores across projects, contracts and third parties

AI tools to digitize legacy contracts at scale and execute bulk extraction of data, clauses and obligations into the ICI platform

AI tools to process third-party contracts at scale and compare third-party contracts to internal, approved clauses

Ability to model and manage complex contract hierarchies from MSA to SOW, and then down to any necessary subcontracts

Relationship-driven supplier contract management to capture key data automatically from customer contracts including terms, deliverables, rates and obligations to ensure no dependencies are missed

Icertis’ professional services solutions offer unmatched benefits across the entire enterprise. We handle all contract types, have integration adapters for other enterprise systems, and can ensure that companies continue to maximize the value of their contracts long after each one is signed.


Enterprise Contract Management for Professional Services: An Industry Overview

With the Icertis Contract Intelligence (ICI) platform, leading professional services companies are optimizing their projects with unprecedented control over customer obligations and supplier dependencies.

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