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Business Challenge

Transurban operates toll roads in core strategic markets on the Eastern Seaboard of Australia and in North America, often times in complex public-private partnerships. The company was using an outdated ERP system that needed to be replaced. While looking for a next generation ERP platform, Transurban realized they also needed to implement a modern, enterprise-wide contract lifecycle management (CLM) platform.

In particular, the procurement team identified a need for a better source-to-contract solution. Transurban’s previous CLM system was disorganized, with contracts stored in various locations. Authoring, negotiation, and approval of buy-side contracts took too long and did not adequately protect against risk. Importantly, the new CLM solution needed to seamlessly integrate with the new ERP system.


After an exhaustive search, Transurban selected the Icertis Contract Intelligence (ICI) platform as its enterprise contract management platform. ICI creates new opportunities for savings across sourcing categories. Its user-friendly interface boosts productivity and improves user adoption, allowing for self-service contracting for users in the field.

Most importantly to Transurban, the ICI platform increases the speed of the source-to-contract process while also ensuring that all contracts are fully compliant. Other important factors in Transurban’s decision included ICI’s seamless integration with Workday, Transurban’s new ERP solution. Users can access ICI’s best-of-breed CLM functionality without ever leaving the Workday interface, improving adoption. Transurban’s leaders also cite Icertis’ innovation and customer-focused culture as a major factor for selection.


The ICI contract management platform will be deployed across all of Transurban’s active markets in Australia and North America. With the ICI platform’s authoring and approval capabilities, Transurban will place contracts at the center of sourcing, accelerating the buying process while also improving relationships with vendors and optimizing supply chain performance.

“The business loves Icertis. It’s easy to use, intuitive, and it’s going to give us one single contract management platform.”

Emily Hall, General Manager of Procurement and Corporate Services, Transurban