MassTech enhances compliance and oversight while increasing contract visibility and user adoption
Business Challenge
MassTech is a public agency that handles multi-million-dollar projects for the Commonwealth of Massachusetts. The organization struggled for years with a cumbersome, customized contract management system that was further constrained by a manual paper process.
Solution
The Icertis platform helped MassTech completely change the way it managed contracts via an intuitive user interface, standardized and easy-to-configure templates, flexible workflows and a transparent view into the overall process and agreements across all stages. Improved ease of use and seamless integration with Microsoft Office products has led to far greater adoption by agency staff.
Results
- Improved adoption
- Better visibility into workflow, helping to identify bottlenecks
- Ensured contract compliance
- Allowed staff to manage more types of agreements, unifying approvals in one system
- Enabled a more efficient end-to-end process