MassTech enhances compliance and oversight while increasing contract visibility and user adoption
The Massachusetts Technology Collaborative (MassTech) is an economic development agency devoted to growing the technology sector across Massachusetts by promoting startups and entrepreneurship, supporting key R&D initiatives and encouraging collaborative projects between government, academia and industry.
MassTech wanted to replace a cumbersome, semi-manual legacy system with a more flexible, automated and transparent contract management solution. The Icertis Contract Intelligence (ICI) platform greatly improved contract visibility. The platform’s ease of use led to full adoption by the agency’s staff and a more efficient management system—from procurement through contracting, invoicing and compliance. The agency’s users are seeing efficiency improvements, as they can now easily track where agreements are in the workflow process, easily find key related documents and, in doing so, save employee time and public dollars.
Business Challenge
MassTech is a public agency that handles multi-million-dollar projects for the Commonwealth of Massachusetts. The organization struggled for years with a cumbersome, customized contract management system that was further constrained by a manual paper process.
Solution
The Icertis platform helped MassTech completely change the way it managed contracts via an intuitive user interface, standardized and easy-to-configure templates, flexible workflows and a transparent view into the overall process and agreements across all stages. Improved ease of use and seamless integration with Microsoft Office products has led to far greater adoption by agency staff.
Results
- Improved adoption
- Better visibility into workflow, helping to identify bottlenecks
- Ensured contract compliance
- Allowed staff to manage more types of agreements, unifying approvals in one system
- Enabled a more efficient end-to-end process