Genpact provides business process outsourcing (BPO) services to Fortune 500 companies. These services are governed by long-term contracts with stringent service commitments and. The Icertis platform helped Genpact more effectively monitor and manage all service commitments and improve contract compliance.
Increase profitability by improving the way contract commitments are captured, tracked and monitored, and replace manual system that often relied on “tribal knowledge.”
- 17,000 contracts created in 1.5 years.
- Contract cycle cut by more than 50%.
- Automatic risk assessment throughout contract lifecycle with trigger alerts on potential high-risk incidents.
- High user adoption led to much better governance and compliance on 100% of contracts.
- Automatic capturing and tracking of commitments.