Central City Concern is dedicated to providing a range of services, from affordable housing to employment, integrated primary and mental health care, and recovery treatment. Its work involves managing a variety of grants, certifications, lease agreements, equipment purchases, and partnerships across a wide range of discrete programs. The organization was using a local server to store and manage thousands of contracts.

The Icertis Contract Intelligence (ICI) platform is at the forefront of Central City Concern’s initiative to transform their service delivery model by digitizing many aspects of their day-to-day operations. With clear visibility into obligations and commitments, eSignature integration and advanced search functionality, the contracting process has greatly accelerated, with tasks that used to take an hour now taking minutes. And with full visibility into contracts, obligations are now automatically surfaced.

ICI has completely changed how CCC approaches contracts and obligation management. In addition to accelerating the process, it can fully track contract history and expiry. The organization has set up automatic alerts for end-dates on funding agreements, which allows stakeholders to go to funders sooner.