Airtel streamlines complex global contract management
A multi-billion-dollar telecommunications company, the third-largest mobile provider in the world, with operations in more than 20 countries.
This 3rd largest mobile operator in the world wanted to automate and streamline the process of creating and managing contracts for business-critical operations in multiple countries. Icertis helped Airtel standardize its global, multilingual contract creation and approval process, create a single global repository for all contracts, and enforce important service level agreements (SLAs) with contractors. This allowed Airtel to improve overall operations and significantly reduce risk.
Business Challenge
A $14B global telecommunications company, Airtel outsourced the majority of its critical business operations. All the while, it manually generated a large number of complex contracts in multiple languages with no standardized templates or contract management process, no central storage location and limited visibility across the organization.
Solution
Thanks to the flexible and intuitive nature of the Icertis platform, Airtel was able to quickly implement an enterprise-wide multilingual contract management system. The company standardized its library of clauses and templates and created a rules-driven selection process. Contracts now live in a central repository that is visible across the organization and includes analytics and reporting capabilities.
Results
Quickly implemented for Global Sourcing contracts, a major spend. Managed 450 new, strategic, high value contracts within 6 months. Reduced cycle time for contracts. Greatly improved contract visibility and compliance. Provided up-to-date transactional visibility on contract status.