A Canadian subsidiary of a global pharma company was struggling to keep all the documents connected with its contracts in order, which made managing obligations to vendors and ensuring compliance very difficult. For example, the company maintains working relationships with a robust roster of health care providers (HCPs) who host events about its products.

In 2014 the organization turned to Icertis to gain control over its contracting processes. Once deployed, the company enjoyed a central repository for all contracts and associated documentation connected to them. Using the agility and seamless integration offered by the Icertis Contract Intelligence (ICI) platform’s cloud-based software, the company was able to create customized workflows that addressed specific corporate and government requirements.

Since implementing ICI, the subsidiary reports an astonishing 92 percent improvement in contract turnaround time. Vendor relationships have become streamlined, with all documentation associated with a vendor contract contained in a central repository that can be accessed by users from any device. The company also reports improved visibility into its contract processes. Executives can now run reports based on a variety of terms—by month, by location, by category, or by a doctor’s name.