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Icertis Named a Customers’ Choice Vendor in 2024 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management Report

BELLEVUE, Wash.April 4, 2024Icertis, the global leader in AI-powered contract intelligence, is recognized as a Customers’ Choice vendor in the 2024 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report. Icertis placed in the top right quadrant based on the company’s customer ratings for overall experience, user experience, and adoption.

According to the latest Gartner Peer Insights reviews, 90 percent of customers would recommend Icertis Contract Intelligence (ICI), and more than 70 percent of Icertis ratings are five out of five stars based on 76 ratings submitted as of January 2024. Customers also gave Icertis high ratings for product capabilities, sales experience, deployment experience, and support experience. Two out of every three Icertis reviews were provided by companies with more than $1 billion in annual revenue, reflecting feedback from some of the world's largest enterprises including:

  • “We implemented Icertis Contract Intelligence for our company client contracts. Overall, the level of support between development and customer service has been great. Any issues we need resolved are addressed promptly by the team and we’re able to set our users up for success,” said a consumer goods customer with more than $10 billion in annual revenue.
  • “Icertis offers one of the most advanced contract management solutions in the market. With the addition of Microsoft AI, we will be able to create transparency in both opportunities and risks of our supplier base,” said a manufacturing customer with more than $3 billion in annual revenue. 
  • “Icertis has revolutionized the management of our contract data. Our CLM journey with Icertis has been extremely valuable. We are a very large, complex, and sectorized company. Icertis has been able to meet and exceed the needs of an organization our size,” said a hospitality customer with more than $10 billion in annual revenue. 

Icertis brings together purpose-built AI with contract data that reflects every business relationship to create contract intelligence. By reimagining the role of contracts in automating core operations and driving strategic decision making across the enterprise, Icertis enables more than 30 percent of the Fortune 100 to grow revenue, cut costs, mitigate risk, and ensure compliance in their commercial agreements. 

“We believe our ratings from customers on Gartner Peer Insights are a direct reflection of the measurable value Icertis delivers through unmatched solutions, services, and support for the largest and most innovative businesses across all industries,” said Jeramy Ivener, Corporate Vice President, Global Customer Success, Icertis. “Icertis enables customers to outpace competitors and optimize resources with game-changing AI that turns contracts into strategic assets to directly impact outcomes in today’s commercial landscape.” 

The Gartner Peer Insights Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers. This distinction follows Icertis’ four-time recognition as a Leader in the Gartner® Magic Quadrant™ for Contract Life Cycle Management. Icertis is also recognized as one of the fastest growing companies in the Americas by the Financial Times, a top private cloud company according to the Forbes Cloud 100, and the 2023 Gold Stevie® Award winner for Technology Innovation in the International Business Awards.  

Gartner Disclaimer

Gartner, Voice of the Customer for Contract Lifecycle Management, Peer Contributors, 22 March 2024
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About Icertis

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, 30% of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

Media Contact
Michelle Rodriguez
Senior Manager, Corporate Communications
corpcomm@icertis.com